Last updated: June 2026
LockTrak ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our mobile application and web platform.
Account Data: Email address, name, company name, and contact details provided during registration.
Job Data: Vehicle registration, VIN, customer details, service records, signatures, and photographs of documents (V5C, driving licence) as required for SERMI compliance.
Location Data: GPS coordinates captured during job creation for audit and compliance purposes.
Camera/Photos: Images captured for V5C documentation, photo ID verification, and signatures — only when you explicitly choose to capture them.
Device Data: Device model, OS version, and app crash logs for support and improvement.
All data is stored on UK-based servers with encryption at rest and in transit (TLS 1.3). We use industry-standard security practices including firewalls, access controls, and regular security audits. Documents and images are stored with restricted access tied to your account.
Job records and associated documents are retained for a minimum of 5 years following the date of the security-related repair, as required by SERMI. You may request deletion of non-compliance-critical data by contacting us.
We use the following third-party services to deliver LockTrak: Amazon SES (transactional email), Wasabi (encrypted backup storage), and Google Document AI (V5C data extraction and redaction). Data shared is limited to what is necessary for each service to function.
Under UK GDPR, you have the right to access, correct, delete, or port your personal data. Contact admin@locktrak.co.uk for any data requests.
LockTrak / Solvtek IT
Email: admin@locktrak.co.uk
Registered in England & Wales (No. 08928127)