Terms & Conditions

Effective date: 3 June 2026

These Terms & Conditions govern your use of the LockTrak platform, operated by Solvtek IT Limited (Company No. 08928127), registered in England & Wales. Governing law is Scottish.

1. Definitions

"Platform" means the LockTrak web application and associated services
"User" means the individual or business entity subscribing to the Platform
"Customer Data" means data about your end customers entered into the Platform
"Subscription" means the paid plan selected by the User

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify us immediately of any unauthorised use.

3. Subscription & Billing

3.1 Plans

Subscription plans and pricing are displayed on our website. All prices are in British Pounds Sterling (GBP) excluding VAT where applicable.

3.2 Free Trial

New users receive a 14-day free trial. No payment is required during the trial period. At the end of the trial, you will be asked to select a paid plan to continue using the Platform.

3.3 Payment

Payments are processed securely through Stripe. By providing payment information, you authorise us to charge the applicable fees on a recurring monthly basis. You can cancel at any time — your subscription will remain active until the end of the current billing period.

3.4 Refunds

Refunds are handled on a case-by-case basis. Contact admin@locktrak.co.uk with any refund requests.

3.5 Price Changes

We may change pricing for new subscriptions at any time. Existing subscribers will be notified at least 30 days before any price increase affecting their plan.

4. Data Protection & GDPR

4.1 Controller vs Processor

When you use LockTrak to log jobs about your end customers, you are the data controller and we are the data processor. You retain full control and responsibility for your customer data.

4.2 Our Commitments

We process your customer data only on your documented instructions
We ensure all staff with access are subject to confidentiality obligations
We implement appropriate security measures (see Privacy Policy)
We assist you in fulfilling your data subject rights obligations
We notify you promptly of any personal data breach
We delete or return your data at the end of the service

4.3 V5C Auto-Redaction

The Platform automatically redacts (blacks out) keeper personal data from V5C images before storage. It is your responsibility to verify the redaction is complete before saving or sharing images.

5. Acceptable Use

You agree not to:

Use the Platform for any unlawful purpose
Attempt to access other users' accounts or data
Reverse engineer, decompile, or tamper with the Platform
Upload malicious code or attempt to compromise system security
Use the Platform to send unsolicited marketing emails
Exceed the job limits specified in your plan (excess jobs will be charged or blocked)

6. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with reasonable notice. We are not liable for downtime caused by third-party services (Stripe, AWS, Microsoft 365) or factors outside our reasonable control.

7. Intellectual Property

The LockTrak platform, branding, and software are owned by Solvtek IT Limited. You retain all rights to your Customer Data. This agreement does not transfer any intellectual property rights.

8. Limitation of Liability

To the maximum extent permitted by Scottish law:

The Platform is provided "as is" without warranties of merchantability or fitness for a particular purpose
We are not liable for any indirect, consequential, or incidental damages
Our total liability is limited to the amount you paid in the 12 months preceding the claim
Nothing in these terms excludes liability for death, personal injury, or fraud

9. Termination

You may cancel your subscription at any time from your account settings. We may terminate or suspend your account if you breach these terms. On termination, your data will be retained for 30 days, after which it will be permanently deleted unless we are legally required to retain it.

10. Data Export & Deletion

Before account cancellation, you can export your data via the Platform's export feature. After the 30-day grace period, all Customer Data will be permanently deleted from our systems and backups.

11. Governing Law

These Terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts. This contract is in the English language.

12. Changes to Terms

We may update these terms from time to time. Material changes will be notified via email and/or an in-app announcement at least 14 days before taking effect.

13. Contact

Solvtek IT Limited
Email: admin@locktrak.co.uk
Registered in England & Wales (No. 08928127). Governing law: Scotland.

LockTrak is a trading name of Solvtek IT Limited. Registered in England & Wales (No. 08928127). Governing law: Scotland.